Communication Activity

The Communication Activity allows to view a snapshot of EMAIL, SMS, and IVR related activity associated with Administrator account.

Email Communication Activity

Email Activity report displays all details releated to the Email correspondence sent to Users.

Event Status Description
Open The response generated by a recipient opening an email.

Delivered The accepted response generated by the recipients’ mail server.

Processed If the user registration requires an Administrator verification, status remains “pending” until the verification is successful.
Dropped The recipient's email address is invalid.

Click Whenever a recipient has clicked on the link that was send in the email.

Bounced Email Report

When an email message cannot be delivered to an email address, it's called a bounce email.

Find the below reason to Bounced Email:

  • The email server cannot deliver your email because the recipient's inbox is full.

  • The recipient's email server is blocking inbound mail from our server, which may be due to a blacklisting.

  • The email you have sent over time to the mail server has consistently resembled spam, and it has stopped delivering email from you to its users

  • The email has bounced due to a temporary error, which could be on the sending or receiving side.

Note Administrator can remove or delete the bounce emails from the list.

Blocked Email Report

The recipient's email server has blocked your email based on poor sending reputation.

Note Administrator can remove or delete the blocked emails from the list.

The below reason to Blocked Email:

  • The email you have sent over time to the mail server has consistently resembled spam, and it has stopped delivering email from you to its users.

  • One of our sending IPs is temporarily blocked.

  • One of our sending domains is temporarily blacklisted.

Invalid Email Report

Invalid Email occurs when user attempt to send email to an address that is formatted in a manner that does not meet internet email format standards or the email does not exist at the recipient's mail server.

Spam Email Report

Email spam, also known as junk email, is unsolicited bulk messages sent through email.

SMS Communication Activity

SMS Activity report displays all records of text messages sent to the customer's registered mobile number for Authentication

Event Status Description
Delivered When the user has recived the sent sms

Undelivered When the user has not recived the sms, that was sent.

IVR Communication Activity

IVR Activity report displays all records of IVR calls placed to the customer's registered mobile number for Authentication

IVR Communication activity contains the following events such as

Event Status Description
Completed when the user has recived the sent IVR.

No-Answer When no resonse was received from the user when the IVR was sent.

Failed When the IVR was not sent due to technical issues.



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